OBJECT AND GENERAL INFORMATION
These General Conditions of Use, Terms of Sale, and Privacy Policy govern the use of the website royals-groups.com (hereinafter “the Website”), owned by GOLDEN ROYAL GROUP SPAIN SL (hereinafter “THE COMPANY”), with NIF B02982650 and registered address at Calle Alicante 4 – 33 Llucmajor, Balearic Islands, Spain.
Through its website royals-groups.com, THE COMPANY provides information about its products and offers the possibility of purchasing them. Due to the content and purpose of the Website, individuals who wish to benefit from its services must have the status of “Client”, acquired by completing the registration form and following the steps communicated by THE COMPANY via email.
The status of Client implies acceptance of the Terms of Use as published at the time of accessing the Website.
In any case, there are sections of the Website accessible to individuals or legal entities who do not register or make a purchase (hereinafter, “Users”). These Users agree to be bound by these General Conditions to the extent applicable.
CONTACT: For any questions, doubts, or suggestions, please send an email to: spaingoldenroyal@gmail.com
PRICES
All product or service prices indicated on the Website include VAT and other applicable taxes. However, these prices do not include shipping costs, which are detailed separately and must be accepted by the Client.
AVAILABILITY
THE COMPANY informs Clients that the number of available units is kept up to date with warehouse stock and supplier availability. THE COMPANY will never intentionally sell more units than it has in stock or reserved with its supplier.
THE COMPANY will make every effort to satisfy all Client requests for products or services.
If a product or service is unavailable after an order has been placed, the Client will be informed by email of the total or partial cancellation. A partial cancellation due to lack of availability does not entitle the Client to cancel the entire order.
If, as a result of this cancellation, the Client wishes to return the delivered product, they must follow the procedure set out in the Returns section.
PAYMENT
The Client agrees to pay at the time of placing the order. The total amount will include the product price and applicable shipping fees, which will be communicated to the Client prior to confirming the purchase.
The purchase receipt will be available in “My Account → Orders”.
Payment must be made by credit or debit card (Visa, Mastercard, Visa Electron, or similar), or by bank transfer. Card payments are processed through secure protocols.
The Client must promptly notify THE COMPANY of any unauthorized or fraudulent charges made to their card, by email or phone, to enable THE COMPANY to take the necessary actions.
SECURITY
THE COMPANY uses the highest commercially available security measures. Payments are processed on a secure server using the PSD2 (Payment Services Directive Two) protocol, ensuring that:
- The Client communicates their data directly to THE COMPANY’s secure server, not to any fraudulent third party.
- Data transmitted between the Client and THE COMPANY’s server is encrypted, preventing third-party access or manipulation.
Sales and Delivery Policy
ORDER CONFIRMATION
Once an order has been placed and the Terms of Use accepted, THE COMPANY will send an email to the CLIENT confirming the purchase details.
ORDER CANCELLATION
THE COMPANY accepts order cancellations if requested before shipment.
To cancel an order, please send an email to spaingoldenroyal@gmail.com.
DELIVERY TERMS, LOCATION, AND LOSS
I. Product Delivery
THE COMPANY undertakes to deliver the product or service in perfect condition to the address specified by the Client during checkout, which must be within the delivery zones or countries indicated.
THE COMPANY will not be responsible for delivery errors due to incorrect or incomplete address details provided by the Client.
II. Delivery Time
Orders are shipped via courier. The standard delivery time is 1–3 business days, and the maximum is 5 business days from order confirmation.
These are average estimates and may vary for logistical reasons or force majeure.
In case of delays attributable to THE COMPANY, the Client may cancel the order according to the Returns procedure.
Once shipped, an email notification will be sent to the Client.
THE COMPANY does not deliver to P.O. boxes, military bases, or addresses that cannot be verified.
III. Delivery Issues and Lost Packages
If the Client is absent at the time of delivery, the courier will leave a notice with instructions for rescheduling.
If, after 10 business days, delivery cannot be arranged, the Client must contact THE COMPANY. After 12 business days, if unclaimed, the package will be returned to THE COMPANY, and the Client will be responsible for shipping and return costs.
In cases of lost packages, THE COMPANY will initiate an investigation with the courier, which may take 1–3 weeks.
IV. Delivery Inspection
Clients must check the package condition upon delivery. Any visible damage must be noted on the courier’s delivery receipt.
If internal damage or tampering is discovered after delivery, the Client must report it within 24 hours to spaingoldenroyal@gmail.com. Claims made after that period will not be accepted.
Return Policy
I. Return Procedure
All products or services purchased may be returned within 14 business days of delivery, provided that:
- The product remains in its original condition, packaging, and labeling.
- The return is shipped in the same or equivalent protective box.
- A copy of the delivery slip is included, indicating which items are being returned and the reason.
If the return is due to THE COMPANY’s fault (e.g., defective or incorrect product), the cost will be refunded.
If the reason is personal preference, the Client must cover the return shipping.
To return a product:
- Notify THE COMPANY within 7 calendar days of receipt via email (spaingoldenroyal@gmail.com) or customer service form.
- THE COMPANY will provide the return address.
- Ship the item via a courier of your choice.
- Provide the courier’s name, date, and tracking information.
II. Client Refunds
Refunds will be made for the value of returned items minus return shipping costs.
If the item is defective or incorrect, THE COMPANY will also refund the original shipping fees.
Refunds are processed within 3 business days after the returned item reaches THE COMPANY’s warehouse.
Depending on the payment method:
- Debit cards: up to 7 days.
- Credit cards: up to 30 days.
Personal Data Processing
PERSONAL DATA PROTECTION
In compliance with the General Data Protection Regulation (GDPR), personal data collected will be processed by THE COMPANY as data controller.
If data belonging to third parties is provided, the Client must inform them beforehand as required by Article 14 of the GDPR.
Data will be processed to comply with legal obligations, billing, contract fulfillment, and customer service.
Data will be shared only with public authorities and entities as required by law and will be kept confidential for as long as legally necessary.
Clients have the right to access, rectify, delete, limit, or oppose data processing, and to request portability, by writing to:
Golden Royal Group Spain SL
Calle Alicante 4 – 33 Llucmajor,
Balearic Islands, Spain
or via email at spaingoldenroyal@gmail.com.
In case of any violation of rights, a complaint can be filed with the Spanish Data Protection Agency (AEPD).
Personal data will be processed in accordance with Spanish Organic Law 3/2018 (LOPDGDD) and EU Regulation 2016/679 (GDPR).